Our Talent, Your Experts

Leveraging experience, skill, knowledge and industry relationships to support client success.

Creative Leadership

Ruth Graham

President

Ruth Graham

President

As the founder of Creative Benefits, Ruth understands the ever-changing health insurance marketplace. To keep up with this change, Ruth and her team design and implement cost contained benefit programs which adhere to the budgetary constraints of a business. With over 34 years of experience, Ruth has learned to effectively communicate products to employers, guiding them to make the best decision for themselves and their employees. Ruth has become adept in understanding a client’s business, which allows her to incorporate benefit programs with the goals they have in mind.

Ruth believes that what makes Creative Benefits unique from their competitors, is the tremendous level of dedication and service the team gives to their clients. “In the thirty plus years that we have been assisting clients with employee benefits programs, there has been constant change. But today we face the largest overhaul of our nation’s healthcare system in over half a century. The size and scope of the Affordable Care Act is so vast, leaving so many people overwhelmed and confused. The answers to many questions and the facts of the legislation are buried under layers of myths and opinions. In the summer of 2012, Creative Benefits launched our Health Care Advisory initiative. We made it our business to understand this law and how it applies to our client organizations. We have created a system of client alerts to keep our clients compliant and keep their businesses financially intact. I invite you to get to know us a little better and learn about our organization and our amazing talent.”

Macee Keelan

Macee Keelan

Vice President

Macee Keelan

Macee Keelan

Vice President

As Vice President and Principal, Macee drives agency strategy and leads the team of benefits consultants through collaborative workshops. Her objective is to align Creative Benefits' market offerings with emerging tools and innovative solutions. Macee ensures the Creative Benefits solutions portfolio remains ahead of the curve providing clients a competitive edge.

Macee believes that Creative Benefits is unique because they have the ability to be as strategic as a large consulting firm, yet the flexibility to develop custom programs for their clients. Macee has taken on several different roles with Creative Benefits, making her a tremendous resource to her clients. Her various roles in the health insurance marketplace allow her to help clients build the best care packages at affordable costs.

Prior to joining for Creative Benefits in 2003, Macee worked for a large insurance company giving her insight into how to best leverage carriers as part of a solution. She earned her degree from King’s College in 1999, and holds a certification in Life, Accident, and Health.

Bernadette O’Neill

Vice President

Bernadette O’Neill

Vice President

Over 20 years of experience in the industry has provided Bernadette with insight necessary to advise clients as the healthcare landscape continues to evolve. A key characteristic of Bernadette's team, is their ability to listen and understand a client's long term-goals. Bernadette finds the most rewarding part of partnering with clients is designing a well balanced benefits portfolio aligned to company strategy. "Achieving the needs of both the employer and employee is critical."

As Vice President of Finance, Bernadette guides the Creative Benefits team through strategic decisions regarding the organization's infrastructure.  In this role, her key objective is to enable access to innovative tools and resources needed to drive client success.

Carolyn McLaughlin Smith

Senior Benefits Consultant

Carolyn McLaughlin Smith

Senior Benefits Consultant

With over 15 years of experience in the health insurance marketplace as a benefits consultant, Carolyn has leveraged her vast industry knowledge to design and implement employee benefits programs that reflect the unique culture of each organization. As a trusted advisor, she supports clients in developing strategic offerings that mitigate compliance risk and protect the fiscal integrity of their business. Her vast experience in the benefits marketplace enables her to deliver effective solutions for employers, employees, and their families.

Carolyn believes that what makes Creative Benefits unique from other firms, is their commitment and dedication to superior client service. Carolyn leads the Northeastern PA office for the Creative Benefits team.

Prior to joining Creative Benefits, Carolyn was the Vice President of Sales and Marketing at a furniture wholesaler for 22 years. Carolyn holds a B.A. in Political Science and Economics from Manhattanville College.

Gillian Conaghan

Director of Account Management

Gillian Conaghan

Director of Account Management

Gillian has a two part role at Creative Benefits. In addition to managing key accounts, she is the Director of Account Management. Under Gil's leadership, each member of the account management team receives ongoing mentorship and career development.  Gillian and team operate in alignment with Creative Benefits' best practices ensuring that each client account receives the support and oversight by the industry's best in class account managers.

Having a strong customer service background gave Gillian an education base in people-focused communications and techniques. Gillian believes Creative Benefits is unique because of the team’s hands-on approach. No detail or job is too small, and clients are first and foremost in every action.

Gillian graduated from Penn State University in 2004, earning a Bachelor’s Degree in Marketing.

Kathleen Henry

Director of Human Resources

Kathleen Henry

Director of Human Resources

Understanding that people are a companies greatest asset, Kathleen leads the Creative Benefits human resource team. Always keeping people first, Kathleen understands the importance of diversity and inclusions and promotes this practice with her cross functional leaders creating high performing teams made up of unique individuals. Kathleen's focus on people development and enablement, sets employees up for success from day one as they grow in their career at Creative Benefits.

Kathleen thinks that Creative Benefits is unique because of the core values that govern their behaviors with internal colleagues, external business partners and client teams. Kathleen takes a strategic approach to talent acquisition, always looking for new member that can positively impact their company culture and create synergies with existing member of the team to raise the bar of performance excellence.

Kathleen is a registered nurse and enjoys collaborating with the Wellness Team at Creative Benefits to support their value contribution at client engagements.

Benefits Consultants

Angie Plocinik

Benefits Consultant

Angie Plocinik

Benefits Consultant

Angie’s role as a Senior Account Executive can best be described as the face of the client. Her responsibilities include delivering products and solutions that allow clients to have competitive programs for quality, and make financially viable choices for their employees. As an advocate for her clients, she ensures they are getting all they need out of the plan.

With over 15 years of experience, Angie has advanced her knowledge by facing the challenges of multiple departments. In addition to the insurance field, Angie possesses a background in customer service and marketing. Her versatile skillset has given her an understanding for how each company works. Angie believes that what sets Creative Benefits apart from its competitors, is that they will go above and beyond at any time.

Prior to joining the Creative Benefits Team, Angie was a New Business Direct Representative for over two years. Angie holds a B.A. in Business/Managerial Economics from Lafayette College. She carries certifications in Health Care Reform and Self-Funding, and belongs to the International Foundation of Employee Benefit Plans.

Christine Henry

Benefits Consultant

Christine Henry

Benefits Consultant

Denise Ogurkis

Benefits Consultant

Denise Ogurkis

Benefits Consultant

Rob Ritinski

Benefits Consultant

Rob Ritinski

Benefits Consultant

Malorie Kenny

Benefits Consultant

Malorie Kenny

Benefits Consultant

Maureen Engle

Benefits Specialist

Maureen Engle

Benefits Specialist

Ed Hourigan

Medicare Specialist

Ed Hourigan

Medicare Specialist

Kelly Fitzgerald

Absence & Leave Management

Kelly Fitzgerald

Absence & Leave Management

Creative Crew

Luzan Bent

Account Management

Tiffany Cross

Account Management

Katelyn Martin

Employee Service

Elvana Oktrova

Enrollment

Sandra Kennedy

Accounting

Luz Mery Perez

Proposals

Arielle Kovalich

Account Management

Julie Kapusta

Enrollment

Courtney Kehoe

Account Management

Carolyn Caron

Account Management

Christa Wisneski

Employee Service

Trish Stearns

Creative Concierge

Angelina Collotty

Account Management

Marlene Loose

Employee Service

Sandy Haas

Accounting

Sherece McKenley

Employee Service

Dana Schappert

Account Management

Lisa Agresta Wanner

Innovation

Thom Tracey

Account Management

Patricia Visek

Benefits Specialist

Jane Hoban

Account Management

Maureen Somers

Account Management

Laura Nunez

Proposals

Jess Nunez

Enrollment

Lauren Bonnes

Account Management

Deena Wiczalkowski

Account Management

Gina Szathmary

Proposals

Peggy Creighton

Consultant

Sean Wilkinson

Technology

Mike Fitzgerald

Graphic Design

Nadirah Collier

Absence & Leave Management

Michelle Strong, PHR

Enrollment

Margaret Cottman

Account Management

Nancy Wisner

Claims Specialist

Brenda Barthelmess

Account Management

Charmaine Harrison-Tummings

Employee Service

Stephanie Gonzalez

Account Management

Marie D’Antonio

Employee Service

Jay Rogers

Account Management

Amy Kosch

Account Management

“… Creative Benefits,Inc. has provided my company support, insight and education as we wade through the constantly changing health care industry. I consider Creative Benefits an […]

Human Resources Manager
Electrical Inspection Industry

“Creative Benefits has surpassed all brokers we have used in the past. Their “one to one” approach leaves you with a sense of security that whatever […]

Human Resources Manager
Cold Storage Transportation Industry

“I have trusted and relied on Creative Benefits to provide our company with excellent service for the past three years. They have formed a partnership with […]

HR Director
International Mailing Industry

“From the outset of our business relationship, we have received exceptional services from your company. Specifically, you have kept our health insurance premiums constant and even […]

Managing Partner
Legal Services Industry

“Seven years ago, my organization sought out a new broker because of the seemingly endless issues we were having.  We chose Creative Benefits and they have […]

Exceptional Care
Healthcare Services for Children

“We have worked hand in hand with Creative Benefits, Inc. for over seven years. As our broker, they have done an outstanding job of shopping for […]

Human Resource Manager
Warehousing, Transportation & Distribution Services

“My experience with Creative Benefits has been nothing short of exceptional right from the initial meeting to the inception of our coverage…Their service has allowed us […]

President
Telecommunications Industry

“My experience with Creative Benefits has been a godsend. Since I was new to the position of Insurance coverage for my Company I faced numerous challenges. […]

Human Resources Manager
Precious Metal Industry

“On behalf of our team, please let this letter serve as an endorsement of Creative Benefits Inc., who has worked in partnership with our human resources […]

Skanska
International Construction Company

“CBI’s team of experienced and knowledgeable professionals met with myself and our HR Administrator one on one to provide an overview of the many components of […]

Owner
Entertainment Industry

“…your commitment to client service is greatly appreciated, particularly each year when you come to our offices and fully explain our health insurance policies to our […]

Partner
Legal Services Industry