Employee & Dependent Services
We believe in putting People First. Our Employee Service Representative (ESR) team is committed to you and your employees. For the average person, almost anything related to health insurance is complex and overwhelming. Therefore, when problems occur—as they often do—people feel frustrated. Clients of Creative Benefits enjoy a very special benefit—instant access to the Employee Services Representative (ESR) Team.
The ESR Team is a group of benefits specialists who help employees solve insurance issues. All members of the ESR Team are former insurance account managers with years of industry experience. These industry veterans know their way around the maze of regulations and details that characterize today’s medical insurance marketplace.
No problem is too large or too small for the ESR Team. With the ESR Team on their side, employees are relieved of the hassle of following up with insurance companies, providers and/or billing offices. Having the support of and expertise of an ESR Team member reduced frustration and increased productivity of employees.
The ESR Team is NOT a typical call center. An ESR stays involved with an employee until it is clear that a resolution to their issue is found. Few companies have customer service benefits that can compare to those offered by the ESR team. These services are included at no cost for clients of Creative Benefits.
The years of experience in the insurance marketplace and expertise in the insurance field are very important, but what really sets us apart are the personal qualities of each team member. Dedication and caring for people is what elevates our customer service.
Health Insurance is confusing. Let our ESR team help your people! Our ESR Team can assist you with…
- questions or concerns about your benefits
- a claim that was denied by your insurance
- a doctor bill for which you are not responsible
- ordering a new ID card
- enrolling in benefits for the first time or making changes
- finding providers that are in your network.
The ESR team operates on extended hours offering flexibility and coverage to accommodate employees’ schedules.
ESR Hours of Operation:
- 7:30 am to 6:00 pm, Monday through Friday