Employee & Dependent Services
We believe in putting People First.
Our Employee Service Representative (ESR) team is committed to you and your employees. For the average person, almost anything related to health insurance is complex and overwhelming. Therefore, when problems occur—as they often do—people feel frustrated. Clients of Creative Benefits enjoy a very special benefit—instant access to the Employee Services Representative (ESR) Team.
The ESR Team is a group of benefits specialists who help employees solve insurance issues. All members of the ESR Team are former insurance account managers with years of industry experience. These industry veterans know their way around the maze of regulations and details that characterize today’s medical insurance marketplace.
No problem is too large or too small for the ESR Team. With the ESR Team on their side, employees are relieved of the hassle of following up with insurance companies, providers and/or billing offices. Having the support of and expertise of an ESR Team member reduced frustration and increased productivity of employees.
The ESR Team is NOT a typical call center. An ESR stays involved with an employee until it is clear that a resolution to their issue is found. Few companies have customer service benefits that can compare to those offered by the ESR team. These services are included at no cost for clients of Creative Benefits.
The years of experience in the insurance marketplace and expertise in the insurance field are very important, but what really sets us apart are the personal qualities of each team member. Dedication and caring for people is what elevates our customer service.
Health Insurance is confusing. Let our ESR team help your people! Our ESR Team can assist you with…
- questions or concerns about your benefits
- a claim that was denied by your insurance
- a doctor bill for which you are not responsible
- ordering a new ID card
- enrolling in benefits for the first time or making changes
- finding providers that are in your network.
The ESR team operates on extended hours offering flexibility and coverage to accommodate employees’ schedules.
ESR Hours of Operation:
- 7:30 am to 6:00 pm, Monday through Friday
“CBI’s team of experienced and knowledgeable professionals met with myself and our HR Administrator one on one to provide an overview of the many components of health care reform. More importantly, they provided specific information on how it applied to our business and what we needed to be doing to be as prepared as possible. […]
“My experience with Creative Benefits has been a godsend. Since I was new to the position of Insurance coverage for my Company I faced numerous challenges. The staff at Creative Benefits has always gone above and beyond the call of duty to help me with my needs. They are the best.”
“I have trusted and relied on Creative Benefits to provide our company with excellent service for the past three years. They have formed a partnership with our HR department and consistently meet or exceed our expectations.”
“… Creative Benefits,Inc. has provided my company support, insight and education as we wade through the constantly changing health care industry. I consider Creative Benefits an extension of my own business with employees and teammates I would not trade for the world.”
“From the outset of our business relationship, we have received exceptional services from your company. Specifically, you have kept our health insurance premiums constant and even reduced cost when premiums were increasing 10% to 25% per year, saving our firm thousands of dollars…”
“Creative Benefits has surpassed all brokers we have used in the past. Their “one to one” approach leaves you with a sense of security that whatever your issues are, they will be certain to do everything within their means and beyond to satisfy you as a client.”
“Seven years ago, my organization sought out a new broker because of the seemingly endless issues we were having. We chose Creative Benefits and they have exceeded our expectations in every way. They not only remove the headaches that come with everyday benefit management from enrollments and COBRA administration, but they have saved our organization […]
“…your commitment to client service is greatly appreciated, particularly each year when you come to our offices and fully explain our health insurance policies to our staff. At any time when one of our attorneys or staff members have had questions regarding our health insurance plan, Creative Benefits would promptly and thoroughly answer any and […]
“We have worked hand in hand with Creative Benefits, Inc. for over seven years. As our broker, they have done an outstanding job of shopping for the best benefit coverage to suit our needs. Their team is top notch and we have yet to encounter a problem they haven’t been able to resolve in a […]
“My experience with Creative Benefits has been nothing short of exceptional right from the initial meeting to the inception of our coverage…Their service has allowed us to provide our employees with excellent coverage while keeping us within our budget… and their staff is always there when we need them…”
“On behalf of our team, please let this letter serve as an endorsement of Creative Benefits Inc., who has worked in partnership with our human resources and leadership teams, for over twenty years, as our Employee Benefits Broker and Administrators. The Creative Benefits team, continues to support us in strategic decision making and provides ongoing […]