Customer Service

Health Insurance is confusing. Let our ESR team help you get answers!

With 35 years of combined benefits experience our Employee Service Representative (ESR) team is committed to you and your employees. When employees call Creative Benefits, they get a live person ready and willing to help, every time.

Our ESR Team can assist you with…

  • questions or concerns about your benefits;
  • a claim that was denied by your insurance;
  • a doctor bill for which you are not responsible;
  • ordering a new ID card;
  • enrolling in benefits for the first time or making changes;
  • finding providers that are in your network.

The ESR team operates on extended hours offering flexibility and coverage to accommodate employees’ schedules. Our hours of operation are from 7:30 am to 6 pm Monday through Friday. You can reach a representative toll free at 844-231-8414 during those hours or email us at at any time and an Employee Service Representative will get back to you as soon as possible.

“Creative Benefits has surpassed all brokers we have used in the past. Their “one to one” approach leaves you with a sense of security that whatever your issues are, they will be certain to do everything within their means and beyond to satisfy you as a client.”

Human Resources Manager
Cold Storage Transportation Industry