One of the most challenging parts of our job is quantifying the benefits of the customer service offering clients can expect from the Creative Benefits’ Employee Service Representative (ESR) team! How does one make this benefit tangible to a prospective client? Sometimes our clients do our job for us!
Mallory:
I called creative benefits to get my ID number for a prescription. I talked with Marie. WOW…what an amazing experience! A REAL person answered the phone – NO machine. Marie was very helpful and solved my issue. So delightful to be able to solve a health question in such an expedient matter.
Great choice for Penn Warranty.
Our Employee Service Representative (ESR) Team
We are always ready to lend a hand, especially when our team makes your life a little easier. That’s what our ESR team is all about! And sometimes… depending on the situation, it can make all the difference in the world.
Our Employee Service Representative (ESR) team, averages a minimum of 450 ☎ phone calls each week, from our clients’ employees who need assistance with their health insurance benefits! Sometimes the calls require a simple fix, and other times, when someone is sick and in need of support and guidance, you can rely on our team to be the compassionate and knowledgeable voice on the line, because that’s who we are.
We are a company of people serving companies of people!